Shipping & Delivery Policy

Total Delivery Time = Processing Time + Shipping Time

All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.

Processing

The processing time begins from the date you placed your order. It usually takes 1-3 business days to process your order. Once we’ve processed it, we can then ship it.

Shipping

Country/Region	Shipping Method	Cost	Shipping Time
United States	USPS Ground Advantage	Free Shipping, unless the order is under $19.90, then it is calculated	3 -5  Business Days
International	USPS First Class or Priority International	Calculated by United States Postal Service	7- 30 Business Days

Please note:

1. Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
2. What will happen if I refuse to accept my delivery? If the order is returned to us, once we have received it, we will refund 50% of your payment to you.
3. Please take attention that APO/FPO & PO Boxes are not accepted for Express Shipping.
4. Incorrect address details, customs clearance procedures and other issues may cause a delay in delivery.

It can take a few days following order shipment before the tracking number becomes active on the courier’s system. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Note for taxes

Our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). 

For further inquiries:

If you have any further questions, please contact our customer services at: orders@karolb.com 

1212 Park Ave SW, Albuquerque New Mexico 87102, United States.

Phone: + 1 (310) 800 2762